Conflicts do occur at one point or another without a preamble. Your ability to resolve any conflict is dependent upon your level of understanding of the emotions of people involved. If you can successfully discern and empathize with the feelings and perspectives of the people in the conflict, it becomes easy to solve such situations or even prevent them from occurring. Emotional intelligence makes us better negotiators because it gives us insights into the desires and needs of the parties in contention. When you know the bone of contention, resolving a conflict becomes much easier.Emotional intelligence
Emotional intelligence refers to the ability to identify, understand, use and manage emotions in a positive manner so as to enhance communication, relieve stress, overcome challenges, empathize with others and defuse conflict. The scope of emotional intelligence is wide and covers many different aspects of our daily lives such as the way in which we behave and interact with others.
Through emotional intelligence, you will understand what makes people tick. This is crucial in developing a harmonious and positive working environment and relationships. By boosting your emotional intelligence, your ability to interact and communicate more effectively with others will also go up. This in turn will enhance your professional relationships.
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